We all have conversations we’d rather avoid.
A difficult + necessary conversation is anything you find hard to talk about – and know that you need to. Addressing behaviour. Setting a boundary. Giving feedback. Managing resistance. Raising something that isn’t working.
Often the challenge is knowing how to start in a way that invites open + constructive dialogue. When interactions become difficult, emotions can escalate + communication can break down. We worry we’ll make things worse – so we avoid the conversation, delay it or blunder our way through it.
Yet left unspoken, issues rarely disappear. They can impact trust, relationships + performance. Managed well, difficult conversations can create greater clarity, connection + better outcomes.
In this high-energy + high-impact presentation, Scott Dutton – The Conflict Whisperer + Fun-Maker! – combines expertise + humour to give audiences the mindset, skills + confidence to transform conversations from difficult (+ challenging + tough + unwanted) to connected + confident through a clear + concise 3-step process.
Let’s do that DC!
“AMAZING, AMAZING, AMAZING! So dynamic & fun!”
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DC On-Demand Training
Keynote
Keynote 60–75 minutes | Suitable for audiences of any size
In Scott’s engaging, informative (+ fun!) keynote, audiences discover how to:
- transform difficult (+ challenging + tough + unwanted) conversations into connected + constructive conversations
- develop the mindset + intent that invites open + authentic communication
- practise a clear 3-step process to navigate Difficult Conversations
- avoid the 3 biggest traps that derail conversations
- remain mindfully centred when conversations become challenging
- apply practical tools + an actionable process to immediately transform those tough talks (professionally + personally) into connected conversations – with confidence!
Masterclass
3.5 hours | Suitable for up to 140 participants
Want the energy of a keynote and the opportunity to take the learning deeper?
The first 90 minutes engages + equips (+ entertains!), creating energy, insight + buy-in through Scott’s Difficult Conversations: Get Confident! keynote – delivered with his trademark expertise + interactive fun.
Following a break, the Masterclass shifts from knowing to doing – taking a deeper dive through applied practice, guided discussion + live demonstrations.
Participants are invited to bring a difficult conversation they’re facing and work through it as the masterclass unfolds – turning insight into action.
Participants will:
- apply a practical 1-page Difficult Conversations model to a real workplace conversation
- practise key techniques for starting + navigating the conversation
- work through likely challenges including resistance, emotion + push-back
- observe live demonstrations addressing participant-nominated challenges
- consolidate learning + clarify application through discussion and Q+A
The keynote creates mindset + understanding AND the masterclass develops skill + confidence – ALL with plenty of energy + interactive fun!
